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User support

Chicoutimi, Quebec, Canada |
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Job Description

🔹 About

Do you like communicating with people? Do you have interpersonal skills? Are you an independent person? Do you have rigour? And you excel in your priority management? We want you on our team! Your role will be to be the first responder when users write to us or call us. You will have to make sure that the customer is adequately answered so that they leave happy and satisfied. You will have to know the different products/solutions of Mapgears to better respond to customers.

🧑‍💻 Job Responsibilities
  • French/English bilingualism spoken and written
  • Ability to write flawlessly
  • A propensity to seek out the necessary resources to solve problems
  • An ability to popularize technical concepts to communicate with customers and/or users
  • Good knowledge of web and mobile technologies
  • Excellent ability to manage priorities
  • Ability to work in a team, communicate effectively and with respect
🎓 Qualifications:
  • Experience in the field of geomatics/mapping
  • Good knowledge of ticket management tools
  • Experience in the field of customer service
📌 Benefits:
  • Competitive salary/benefits commensurate with experience
  • Possibility of remote work
  • The option of integrating a worker-shareholder cooperative (CTA)
I'm interested
User support

About the Job

Do you like communicating with people? Do you have interpersonal skills? Are you an independent person? Do you have rigour? And you excel in your priority management? We want you on our team! Your role will be to be the first responder when users write to us or call us. You will have to make sure that the customer is adequately answered so that they leave happy and satisfied. You will have to know the different products/solutions of Mapgears to better respond to customers.
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