Contact info:
Contact info:
Last updated: April 13, 2026
For Mapgears, protecting your privacy is paramount. You trust us every day when you choose us or use our Services, and above all we want to maintain that trust. This is why we have designed a comprehensive personal information protection program and have appointed a Privacy Officer who will be able to answer your questions, comments and complaints regarding your privacy. You may contact the Privacy Officer at the contact information in section 6.
For clarity, please read this Policy before providing us with your Personal Information.
1. PERSONAL INFORMATION
The Policy applies to Personal Information collected, used, disclosed and retained by Mapgears.
For the purposes of this Policy, “Personal Information” means any information about an identified or reasonably identifiable individual, whether or not that information is recorded in material form. This includes any information that, alone or in combination with other information, identifies an individual. We generally do not include business contact information as Personal Information when it is used to contact you in your professional capacity or regarding your business.
2. The Personal Information We Collect and Process
To provide you with our Services and ensure the proper functioning of our Sites, we must collect Personal Information about you, depending on whether you are:
Visitor to our Sites
You are a visitor to our Sites when you visit or interact with our websites, web pages, interactive features, blogs and their respective content under the domains mapgears.com, evtrails.com, evstreets.com, ondago.com.
If you have an account on one of our web or mobile applications, please refer to the “User of our web or mobile applications” section instead.
A. What Personal Information do we collect?
B. Why do we collect it?
Indirect Collection
Mapgears primarily collects personal information directly from the individual concerned. However, in certain cases, Mapgears may also collect personal information from third parties, such as partners, suppliers, corporate clients or public bodies, when this is required to provide its services, fulfill its legal or contractual obligations, or when the individual concerned has consented to such collection. Any indirect collection is carried out in accordance with this Policy and applicable legislation.
User of our web or mobile applications
You are a user of our web or mobile applications when you choose to provide us with your Personal Information through the creation and use of your account on our various applications or when you are an end user associated with the account of one of our corporate clients.
A. What Personal Information do we collect?
B. Why do we collect it?
Corporate Client, Supplier, Partner
You are a corporate client when you act as a representative of a company or organization that benefits from the Services offered by Mapgears and its subsidiaries or any other type of specific Services offered to businesses. In this situation, Mapgears does not have a direct relationship with the end users of the Services.
This is why we require our corporate clients to ensure they have obtained all mandatory consents from their end users. The end user should in particular have consented to having their Personal Information managed by Mapgears in accordance with this Privacy Policy. We also ask our clients to provide the legally required notices to end users and to ensure that the use, collection or disclosure of Personal Information between Mapgears and the corporate client is authorized.
You are a supplier or partner when you enter into a partnership agreement or a Services agreement with Mapgears.
A. What Personal Information do we collect?
Mapgears does not consider the business contact information of a corporate client, supplier or partner to be Personal Information, to the extent that such information is used to communicate with these individuals in the context of their duties or for the operation of their business.
In certain cases, we may collect other Personal Information about our corporate clients, suppliers and partners that will be used for purposes other than contacting you in a business context. In these rare cases, we will ask for your consent to do so.
B. Why do we collect it?
Personal Information of Minors
If a parent or guardian discovers that their minor child under the age of 14 has provided us with Personal Information without us having obtained the appropriate consent, such parent or guardian has the right, upon request, to access the Personal Information provided by the child and/or to require that it be deleted from our records. In such case, we ask the parent or guardian of the child to contact us at the contact information indicated in section 6.
Basis for Processing Personal Information
When we collect your Personal Information, we ensure that we only collect information necessary to achieve one of our objectives, which will have been previously disclosed to you, for example in this Policy. We use Personal Information in accordance with the privacy laws that apply to our activities.
The following is a description of the basis for the collection and processing of your Personal Information by Mapgears:
Your Consent
As required by the applicable privacy laws, Mapgears collects most of your Personal Information based on your voluntary consent, favouring collection directly from you.
Mapgears is committed to obtaining your explicit consent for the collection of any sensitive Personal Information. You may withdraw your consent at any time, without affecting the lawfulness of prior processing, by contacting the Privacy Officer at the contact information in section 6.
Other Permitted Legal Basis, such as Performance of our Contracts
As permitted by applicable privacy laws, Mapgears may collect Personal Information without your explicit consent, for example to comply with obligations under applicable laws or to perform our contracts.
Disclosure of Personal Information
Your Personal Information will not be sold to third parties.
We share your Personal Information with third parties for (i) achieving our mandate and objectives, (ii) responding to requirements or requests made pursuant to applicable laws, (iii) for any purpose required or authorized by law.
Most of the time, you have already consented to such sharing, for example by accepting the consent presented to you when creating your account on one of our applications. Sometimes applicable laws also allow us to share your Personal Information with third parties without your consent, in specific cases.
More specifically, we may need to share your Personal Information, sometimes without your consent:
With our Employees
In the course of their work, our employees may have access to your Personal Information. Their access is limited to what is necessary for the performance of their duties.
With our Service Providers
Our business partners sometimes need to access or receive certain Personal Information to perform their services (cloud data hosting, maintenance, analysis, fraud detection and development). In such cases, we implement reasonable contractual and technical safeguards to ensure that these third parties keep strictly confidential all the Personal Information they process.
Please note that these third parties may be located outside of your country, province or territory of residence. For more information on this subject, please refer to the “Third Parties Located Abroad” section.
With Authorities or Persons Authorized by Law
We may share your Personal Information if required by law or if we believe in good faith that such action is necessary to:
Third Parties Located Abroad
Your Personal Information may be disclosed and retained outside of your province, state, territory or country of residence. Our business partners and service providers are sometimes located in Canada or in other countries. Please note that we have contractual agreements with these third parties and suppliers to ensure that your Personal Information is processed in accordance with the laws applicable to us. Where applicable, we conduct Privacy Impact Assessments prior to a transfer of Personal Information to another jurisdiction, for example outside of Quebec.
Retention and Destruction of Personal Information
Mapgears will retain your Personal Information only for the period required to achieve the purposes for which they were collected, in accordance with our internal document retention policies, to comply with applicable legal, tax or regulatory requirements, or until you ask us to destroy them. After such period, any relevant Personal Information held by Mapgears will be destroyed, deleted or anonymized.
3. Security
The security of your Personal Information is a priority for us. Our security measures include, without limitation, a privacy incident management plan including notification to authorities and affected individuals in the event of a serious risk.
Our employees and suppliers are informed of the confidential nature of the Personal Information collected and are made aware of appropriate security measures to prevent unauthorized access to your Personal Information. In addition, our service providers commit to us to use reasonable security measures to preserve the integrity and confidentiality of your Personal Information.
We maintain our services and all associated data with technical, administrative and physical safeguards to protect you against loss, unauthorized access, destruction, misuse, modification and improper disclosure of your Personal Information. These safeguards vary according to the sensitivity of the data we hold and are based on industry best practices.
In the event of a privacy incident presenting a serious risk of harm, Mapgears implements the incident management plan including documentation, notification to competent authorities and, where applicable, to the affected individuals.
Despite the measures described above, no method of data transmission or storage is perfectly secure or error-free. Unfortunately, we cannot guarantee absolute security.
If you have questions about the security of your interaction with us (if, for example, you believe that the security of any account you may have with us has been compromised), you may contact our Privacy Officer.
4. Your Rights Regarding your Personal Information
Depending on applicable laws, where you reside and how you interact with us, certain rights may be granted to you regarding the Personal Information we hold about you.
In the case of corporate clients, since we do not have a direct business relationship with the end user, Mapgears will generally refer end user requests for access to information, correction of Personal Information or other such requests to the corporate client, unless Mapgears has contractually committed to doing so with the client, as part of its service delivery.
4.1. Your Rights Regarding your Personal Information
You may file a complaint with the Privacy Officer of Mapgears if you are not satisfied with our management of your Personal Information or compliance with this Policy. You may contact the Privacy Officer at the contact information in section 6.
You are also permitted by law to file a complaint with a Privacy Commissioner or any other competent supervisory authority for the protection of Personal Information.
4.2. Exercising your Rights
You may yourself review, correct, update, modify or delete certain Personal Information you have provided to us by using your account. Simply log in to your account and make the changes.
You may also exercise the rights listed above by making a written request to our Privacy Officer. The latter will be able to assist you in your process, if needed.
For your protection, we may need to verify your identity before processing your request. Depending on applicable laws, we will inform you of the procedure to follow, the processing time and the information required, where applicable. We attempt to respond to requests promptly, usually within 30 days.
In the context of the processing activities covered by this Policy, Mapgears does not make decisions based solely on automated processing that produces legal effects or similarly significant effects.
4.3. Your Choices Regarding our Use and Disclosure of Personal Information
The information you provide may be used by Mapgears for marketing purposes, including but not limited to one-time promotional emails and sales contacts. We offer you several choices regarding our use and disclosure of your Personal Information for marketing, Cookies or online advertising purposes. You may disable:
5. Personal Information Protection Program
In order to protect your Personal Information, we have established policies, practices and procedures relating to the management of the Personal Information we hold.
The collection of your Personal Information through our Sites and Services complies with the requirements of this program.
6. Privacy Officer
The management of Mapgears’ personal information protection program is ensured by the Privacy Officer. The Privacy Officer ensures Mapgears and its subsidiaries comply with applicable laws, approves and implements personal information protection policies and procedures, and reports to senior management on the effectiveness of the program.
The Privacy Officer assists any individual in exercising their rights, answers questions and handles complaints or requests relating to the protection of personal information.
Complaint Procedure
If you have a complaint or concern regarding the management of your personal information by Mapgears, please contact the Privacy Officer at the contact information below.
Mapgears is committed to providing an estimated response time and to handling any complaint within a maximum of 30 days. If your complaint remains unresolved, you may contact the competent supervisory authority for the protection of personal information, such as the Commission d’accès à l’information du Québec or any other Privacy Commissioner.
Privacy Officer Contact Information
120-305, Rue de l’Hôtel-de-Ville
Saguenay, QC, G7H 4W8
Canada
7. Cookies
A cookie (hereinafter: “Cookie”) is a small text file that is stored in a dedicated location on your computer, mobile device, tablet or any other device when you use your browser to visit an online service. This Policy includes within the term Cookie other tracking technologies, including web beacons and tracking pixels. These tracking technologies are not necessarily stored on your computer or device. All Personal Information we collect using Cookies or on our behalf is processed with the same level of confidentiality as all other Personal Information we hold.
A. Necessary Cookies
These Cookies are necessary for the operation of the Sites and applications, provide basic functions and may include logging into your account, maintaining your session and preventing security threats. We cannot disable these Cookies in our systems without affecting the operation of the Sites.
B. Non-Essential Cookies
Non-essential Cookies provide certain non-essential functionalities on our Sites, for functional, analytical or advertising purposes. The use of non-essential cookies on our sites and applications is subject to your prior consent. A preference management mechanism allows you to accept or refuse these cookies at any time.
C. Preference Cookies
We use these Cookies to facilitate non-essential functionalities of our Sites, such as your time zone when you
log in.
D. Statistical Cookies
These Cookies store information such as the number of visitors to our site or the page they visited. They help us understand and analyze the performance of our Sites and our potential improvements.
E. Marketing Cookies
These Cookies help us track the effectiveness of our advertising campaigns and personalize our advertisements to make them meaningful to you.
7.1. How to Manage Cookies
You may manage and disable Cookies through your browser’s Cookie settings and your mobile device’s advertising settings. However, if you refuse Cookies, you may not be able to use all the features of the Sites and you will continue to see advertising about us, but it will likely be less tailored to your needs.
7.2. Your Choices Regarding Online Advertising
We may collect your Personal Information to offer you advertising for goods and services and may work with online advertising companies to present you with relevant and useful advertisements. This Personal Information is collected either directly from you or as indicated above in the “How to Manage Cookies” section.
We may also use your mobile advertising identifier to target and measure the effectiveness of advertising campaigns. On iOS, this identifier is called “IDFA” (ID For Advertising); on Android (Google Play), this identifier is called “AAID” (Android Advertising ID).
You may control the collection and use of data for online advertising purposes by expressing your preferences in your mobile devices. You may also control the use of your mobile advertising identifier by resetting the IDFA or AAID or by limiting its use in your mobile device settings.
8. Changes to this Privacy Policy
We review the Policy from time to time to comply with applicable laws or in the event of changes to our operations or practices.
If we were to update the Policy significantly, we will notify you by sending a notice, either on your account, on our Sites, by email or by any other means we deem appropriate. In the event of a material change to the policy affecting your rights, we will obtain new consent if required by law. In the event of minor changes, the publication of a new version of the Policy on our Sites or your continued use of your account on our various applications will suffice in terms of notice and consent to the Policy changes.
9. Third-Party Platforms, Websites and Applications
This policy does not apply to third-party websites, applications or other services accessible through our products or services. Mapgears is not responsible for the privacy practices of these third-party platforms, sites or applications.
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